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Buildings & estates / EMCs

Cut service cost, risk and carbon across your estate.

Use Unified Building Model Assets (UBMA) to turn BMS and operational data into governed, evidence‑backed decisions—so EMCs resolve issues faster, reduce truck rolls and rework, and stay audit‑ready on every site.

What UBMA delivers

Per-site Model Assets

A unified, governed Model Asset per building that combines BMS signals, context, policy and evidence—so decisions are made on a consistent view of each site.

Evidence‑backed EMC decisions

Findings and recommendations that ship with artefacts, rationale and policy references—ready for EMC review, approvals and audits.

Governed Assist → Auto

Assist‑by‑default workflows for anomaly handling and PPM, with promotion to automation only when jointly agreed precision and risk thresholds are met.

Stakeholder‑specific viewpoints

Head of EMC, analysts, field, commercial and compliance each see the same truth through their own lens—aligning what to do next, and why.

UBMA Operational Cycle

Unified Building Model Asset — detect → triage → execute → verify → learn. Evidence-first decisions for every stakeholder across your estate.

1Commission & Baseline
📋Evidence

UBMA Mint (Asset Onboarding)

Mint UBMA

Site onboarding and initial UBMA creation. Asset registry established, BMS endpoints mapped, baseline data collection scoped. The UBMA becomes the governed source of truth for the building.

UBMA v1Asset registrySite metadata
Per building/site onboarded

BMS & IoT Integration

Telemetry connection to BMS, meters, IoT sensors. Data quality checks, normalisation rules applied. Gateway health monitoring established.

Data pipeline configQuality dashboardNormalisation rules
📋Evidence

Performance Baseline Establishment

Normal operating envelope calculated from initial telemetry. Seasonality patterns identified, expected ranges set. Baseline used for anomaly detection and performance verification.

Operating envelopeSeasonality modelThreshold config
Per commissioned site
2Monitor & Detect

Real-time Telemetry & Monitoring

Continuous ingestion of BMS, meter, and IoT data. Real-time dashboard with site health status, current vs expected performance, and live alerts.

Live dashboardHealth metricsAlert stream

Anomaly Detection & Classification

ML-powered pattern recognition identifies deviations from baseline. Threshold breaches, drift patterns, and equipment behaviour anomalies detected. Confidence scoring applied.

Anomaly alertsConfidence scoresPattern classification

Alert Ranking & Severity

Detected anomalies ranked by severity, business impact, and urgency. High/Medium/Low classification with estimated energy, comfort, and compliance impact.

Ranked alert queueSeverity classificationImpact estimates
3Triage & Prioritise
📋Evidence

Evidence Assembly & Context

Automated evidence pack assembly: historical comparison, root cause analysis, similar past cases, and relevant documentation. Context added for analyst review.

Evidence packHistorical contextRoot cause hypothesis
📋Evidence

Risk & Policy Assessment

Policy checking against operational and regulatory requirements. Change control boundaries verified. Risk classification (safety, compliance, business continuity) applied.

Policy check resultsRisk classificationChange control flags

Priority Queue with Evidence

Ranked action list ready for approval workflow. Each item carries complete evidence pack, recommended action, estimated impact, and approval requirements.

Prioritised queueApproval requirementsAction recommendations

Commercial Assessment & Opportunity ID

T&M opportunity identification from detected issues. Impact quantification (energy savings, downtime avoidance, comfort improvement) for customer-facing proposals.

T&M opportunity listImpact quantificationROI estimates
4Approve & Execute
📋Evidence

Work Order Approval & Governance

Governed approval workflow with change control verification. Approvals logged with rationale. Change windows and rollback plans confirmed before execution.

Approved work ordersChange control logRollback plans
Per approved action
📋Evidence

T&M Quote Generation

Ready-to-quote packages generated with evidence, ROI narrative, and customer-facing documentation. Qualified T&M opportunities packaged for high conversion.

Customer quotesROI narrativeEvidence pack for customer
Per qualified opportunity

Field Dispatch with Evidence Bundle

Site visit scheduled with complete evidence bundle: issue context, recommended actions, parts list, safety considerations. Engineer protected by clear audit trail.

Field work orderEvidence bundleSafety checklist

Remote Execution (Policy-Bounded)

BMS parameter changes and automated actions executed within approved policy boundaries. All actions logged with before/after state and rollback capability.

Execution logBefore/after snapshotsRollback tokens
5Verify & Learn

Outcome Verification & Measurement

Post-action monitoring to verify effectiveness. Actual vs predicted outcomes measured. Success/failure flagged for continuous learning and model refinement.

Outcome metricsActual vs predictedSuccess flags
📋Evidence

Evidence Archive & Compliance Reporting

Immutable audit trail archived. Compliance reports generated for statutory and operational requirements. Evidence packs exported to CMMS and client systems.

Audit trailCompliance reportsCMMS exports
Per closed action

Portfolio Learning & Policy Refinement

Cross-site insights aggregated. Detection models refined based on outcomes. Policy thresholds adjusted. Assist → Auto gates evaluated for expansion. Feedback loop to monitoring.

Portfolio insightsModel updatesPolicy refinements

Tip: click any card above to see details here.

Continuous learning: The purple feedback loop from "Portfolio Learning" back to "Real-time Telemetry" shows how outcomes refine detection models, policy thresholds, and Assist → Auto gates — creating a closed-loop operational system.

One kernel → many viewpoints. Evidence-first. Audit-ready artefacts. Assist → Auto when earned.

Who this serves in an EMC

Head of EMC

Hit cost, risk, carbon targets

Portfolio outcomes with audit trails

Ops analysts

Triage and prioritise

Ranked findings with evidence; cycle‑time reduction

Field engineers

Fix the right issues fast

Clear instructions; fewer callbacks; protection via evidence

Commercial

Convert qualified T&M

Ready‑to‑quote items with quantified impact

Compliance/Risk

Prove control

Policy‑bound outputs; immutable decision trails

End customers

Trust decisions

Consistent, defensible recommendations

Immediate priorities we address

  • Use predictive simulation and forecasting to surface issues and opportunities earlier—improving comfort, risk and cost outcomes across sites.
  • Raise effective PPM in initial cohorts via evidence‑first checks and approvals—cutting avoidable failures, complaints and site visits.
  • Shorten anomaly → approved action with governed Assist—so issues move from “seen” to “fixed” faster, without losing control.
  • Uplift remote fixes and reduce rework with clearer prioritisation—freeing field teams to focus on the highest‑value work.
  • Make compliance “always ready” with artefacts bound to policy and exportable for audits, customers and internal assurance.
  • Lift qualified T&M conversion using ready‑to‑quote packages—with quantified impact to support incremental, defensible revenue.

How we land value without heavy change

  • Scope: Representative sites; Timeline: Agreed during scoping; Mode: Assist‑only alongside your existing EMC workflows.
  • Success criteria: Select 3–5 metrics from cycle‑time, PPM, precision/recall, conversion, artefact completeness to prove ROI.
  • Governance: Approvals & rollback, seasonality‑aware change windows, evidence log export—so changes remain reversible and explainable.
  • Security: SSO/RBAC, residency and audit aligned to client posture, integrated with your existing controls.

Assist → Auto Governance

Start in Assist mode (human in the loop). Promote to Auto only when jointly agreed precision/recall and risk gates are met—within approved change windows.

  • No uncontrolled automation—approvals required
  • Full audit trails and rollback capability
  • Policy-bounded actions within change windows

Outcomes & KPIs

Example KPI areas for a UBMA proof of value—we’ll align baselines and target movements with your EMC and programme leads.

The right metrics depend on your portfolio mix, data quality and existing processes.

Effective PPM
Higher share of planned checks completed with evidence—reducing avoidable failures, complaints and emergency visits.
Anomaly → action
Shorter time from detection to approved action—so issues move from “seen” to “fixed” faster across the estate.
Remote fixes
More issues resolved remotely—freeing field teams to focus on the highest‑value work.
False approvals (High)
Fewer high‑risk changes approved by mistake—thanks to governed Assist and clear approval gates.
Missed High/Med
Fewer important issues slipping through—using quality gates to catch and prioritise what matters.
T&M conversion
Higher conversion of qualified findings into T&M work—with evidence‑backed, ready‑to‑quote packages.